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If for some reason, your order does not show up or is damaged in transit, we will ship you another package or issue you a full refund as per your request. If however, you received a partial order, we will issue you a full refund, and then charge your Credit Card again for the remaining balance (so you are fully refunded, and then charged only for the product (s) you received).
We will ask you to first allow 30 business days from the day the order was shipped. If after those 30 days, you have not received the package, or if you received any notification that your package was on hold or returned to sender, please send us a ticket (Refund Section) and we will take care of your request promptly.
Please Note: If you have any queries regarding your transaction, please contact us by sending a mail (or ticket from the Support Section) or call us at
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Please note that not all medications, including any referenced on this page, are dispensed from our affiliated Indian pharmacy. The medications in your order may be filled and shipped from an approved International fulfilment center located in a country other than India. In addition to dispensing medications from our Indian pharmacy, medication orders are also filled and shipped from international fulfilment centers that are approved by the regulatory bodies from their respective countries.
Medication orders are filled and shipped from approved fulfilment centers around the world including, but not limited to, India, United Kingdom, New Zealand, Mauritius and the United States. The items in your order may be filled and shipped from any one of the above jurisdictions. The products are sourced from various countries as well as those listed above. All of our affiliated fulfilment centers have been approved by the regulatory bodies from their respective countries.
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